Effective: August 2026 · Applies to the ASTONIA release
Please read this Shipping Policy carefully before placing your order. By placing an order with ROTORIS, you agree to the terms set out below.
All prices shown on our product pages are all-inclusive. Domestic prices include shipping. International prices include freight, transit insurance, and all customs duties and import taxes. The amount shown at checkout is the final amount payable.
ASTONIA is a limited release. Orders open in August 2026, and dispatch begins on 25 September 2026.
Orders placed before 25 September 2026 will ship from 25 September onwards.
Dispatch is sequenced. Orders are prepared and released in the order they were confirmed.
Because dispatch is sequenced, your timepiece may leave our facility on 25 September or on a later date within the dispatch window. You will receive your specific dispatch confirmation and tracking details by email and WhatsApp when shipped.
Orders placed after 25 September 2026 will be processed within 10–15 business days of payment confirmation.
We will keep you informed at each stage. If your dispatch date shifts materially, we will tell you before it happens.
Orders are confirmed and queued only after payment has been received and verified.
Processing timelines exclude weekends and Indian public holidays.
A confirmation email is sent at the time of order. A separate dispatch email containing your tracking number is sent when your timepiece ships.
We reserve the right to cancel and refund an order where payment cannot be verified, the delivery address cannot be serviced, or the order is flagged by our fraud screening.
Carriers: We ship via Blue Dart, DHL, and other vetted premium carriers.
Charges: None. The price shown on the product page is inclusive of shipping. No freight, handling, or delivery charge is added at checkout.
Taxes: The displayed price is inclusive of applicable GST.
Delivery time: 2–5 business days from dispatch.
Delivery mode: All domestic shipments are insured, fully tracked, and require a signature on delivery. We do not authorise safe drops or unattended delivery.
We ship worldwide, subject to the restrictions in Section 10.
Carriers: DHL Express.
Charges: None payable by you on arrival. The price shown on the product page is inclusive of international freight, transit insurance, and all customs duties and import taxes (see Section 5). No shipping, handling, or fuel surcharge is added at checkout.
Basis of supply: International orders are supplied Delivered Duty Paid (DDP) as defined in Incoterms® 2020, with transit insurance arranged and paid for by ROTORIS.
Delivery time: 7–15 business days from dispatch, excluding customs processing. Remote and non-metro destinations may take longer.
Delivery mode: All international shipments are insured, fully tracked, and require a signature on delivery.
Documentation: Every shipment travels with a commercial invoice, correct HS classification, and all documentation required for customs clearance. You do not need to prepare anything.
International prices are anchored at 1.5× the corresponding Indian price for the same reference. This multiple is not a shipping surcharge added at checkout. It is the landed, all-inclusive price of the timepiece delivered to your door, and it reflects the cost of international freight, transit insurance, customs duty, import taxes, and cross-border handling borne by ROTORIS on your behalf.
The multiple is applied to the Indian price and then converted into your local display currency. The figure shown may vary marginally from an exact 1.5× conversion due to exchange-rate movement and price rounding.
Because these costs are already built into the price, nothing further is charged to you at checkout or on delivery.
ROTORIS may revise this pricing basis from time to time. The price displayed at the moment your order is placed is the price that governs that order.
International orders are shipped on a Delivered Duty Paid (DDP) basis in accordance with Incoterms® 2020.
The price shown on the product page and at checkout is inclusive of international freight, transit insurance, and all applicable customs duties, import taxes and VAT/GST. There are no charges payable on delivery. The total shown at checkout is the final amount payable.
You will not be contacted by the carrier to pay customs charges. If you are contacted and asked to pay duties or taxes on a ROTORIS shipment, please do not pay and contact us at [email protected]. We will resolve it directly with the carrier.
We handle all export and import customs formalities and act as importer of record where permitted.
Some countries require the recipient to provide a personal identification or tax number for customs clearance. Where this applies, we will request it after your order is placed. Delays arising from incomplete or incorrect details provided by you are outside our control.
If a shipment is refused at delivery, unclaimed, or returned as undeliverable, the duties and taxes we have already paid are generally non-recoverable. In such cases, return freight and any non-recoverable duties, taxes and carrier charges will be deducted from any refund due.
A tracking number is issued by SMS/email at the point of dispatch.
Tracking can take up to 24 hours to become active on the carrier's system.
You are responsible for monitoring your tracking and responding to any carrier contact regarding delivery scheduling.
Every ASTONIA is packed to withstand international transit and shipped in discreet outer packaging.
Signature required: Someone aged 18 or over must be present to sign for the delivery.
Unboxing video: We strongly recommend recording an uninterrupted unboxing video showing the sealed outer carton, all labels, and the watch itself. This substantially accelerates any damage claim and is often required by carriers to accept a claim.
Visible damage on arrival: If the outer packaging is visibly damaged, note this with the courier at the point of signing where possible, and contact us immediately.
Contact [email protected] as soon as you become aware of an issue.
Damage in transit: report within 7 days of the delivery date.
Non-delivery or loss: report within 21 days of the dispatch date, or within 7 days of the tracking status showing delivered.
Claims may require photographs, video, and formal carrier confirmation before a resolution can be offered. Carrier investigations typically take 8 to 15 business days.
Where a shipment is confirmed lost or damaged in transit, we will replace or refund at our discretion. This does not affect your statutory rights.
Please check your delivery address carefully at checkout. We can amend an address only before your order enters dispatch preparation.
Address changes cannot be made once a shipment has been handed to the carrier.
If a delivery fails after multiple carrier attempts because no one was available to receive it, or because the address was incorrect or incomplete, the shipment will be returned to us.
Certain destinations are restricted or unserviceable due to carrier limitations, local import regulations, or sanctions. Where we cannot ship to your address, we will contact you promptly and issue a full refund.
We do not ship to PO boxes, freight forwarders, or parcel-locker addresses. High-value shipments require a physical address and a signature.
Some jurisdictions restrict the import of watches by value or require additional import licensing. It is your responsibility to ensure the item may lawfully be imported into your country.
We may update this policy from time to time. The version in effect at the time your order is placed governs that order.
Email: [email protected] WhatsApp: +91 99588 83503
We respond within 1–2 business days.